Terms & Conditions

Terms and Conditions

If you are here on this page, then first of all, a big thanks for showing your interest in us and our terms and conditions. We advise you to read all the details about our terms and conditions before selling your mobile to us. By sending your mobile to us, you are agreeing to our terms and conditions listed on this page.

If needed, take a print of our records and keep that copy as a record for future reference. If you have any questions about our privacy policies, feel free to ask us!

Things to do before sending your mobile to us

Take a backup and delete all your personal data from your mobile mobile.
Make sure to reset your mobile to its original factory reset settings.
Remove any kind of lock, such as an iCloud, Apple lock, or any other lock.
Remove the pin lock and network lock too.
Make sure that your mobile is not linked to any particular account before sending it to us.

By doing this, you’ll surely and rapidly contribute to the processing of your mobile.
You need to confirm that the mobile you are selling to The Mobile Hub is yours. Don’t sell stolen or anyone else’s mobile. If it is later discovered that the mobile phone was stolen, then you will not be paid for the mobile.
Always provide true and genuine information related to your mobile brand, condition and flaws. Hiding flaws won’t help you in any condition.
If you decide to send your mobile to us by Australian post, we will not take any responsibility if your mobile gets damaged or lost along the way. If you are seeking more reliability in the post, then you can choose a rapid or registered post, which is secure and reliable.
As per our website guidelines, we check the condition of your mobile. Always fill in the correct details about your mobile to minimise the return chances of your device.
If you send a stolen or blocked device to us, then we will report it to the police. We will not return the mobile, and you will not be paid.
We only accept phones which are bought in Australia. If you sent a phone that was bought from overseas, then we might reject that phone. In some cases, we might offer you a lower price. It’s up to you whether to sell it to us or not.
If your device doesn’t match the details you’ve provided us, we’ll make a new offer for you, but it’s totally up to you whether to accept the offer or not. But if you want to get your device back, then you need to pay for return shipping.
You need to know that we delete all the photos and other important data from your mobile, and data, once deleted, can’t be recovered.
We need to take your mobile within 14 days after making the trade offer. If you delay the handover of your device, then we will lower the price, and you can say no or yes to our new offer.
We include GST on the prices of all mobile.
Make sure to provide your correct bank details for a seamless transaction. Ensure you provide the correct PayPal email address, Account name, BSB and account number. We might not check the bank details or initiate the transaction. If you have the wrong bank information, you might end up losing your money. We will not be responsible for the loss due to error by you while providing your bank details.
You will receive a helpful and insightful newsletter from The Mobile Hub, but also free to unsubscribe at any time.
We will manage your personal details as per our privacy policy. We might update our privacy policy as required for a better user experience. It’s better to keep checking on it.
If you are sending extra accessories such as chargers and more, then we will recycle them, and in any case, if you’ve changed your mind and need your mobile back, then we will not return the provided accessories because it might be in the recycling unit.
If you say your device is perfectly fine and we find any problem with it, we will text you a new offer. If we don’t get any revert from your side in 14 days, then we will proceed with the new price.
your device is locked, iCloud. Then we will send you an email to unlock it. If you do not unlock your device within 14 days.
If you send your device to us without filling out the form on our website, then we will offer you the current market price of your website. We will contact you via letter or by phone. If you don’t respond within 14 days, you will not be able to get your device back.
We can cancel your order at any time if we find something suspicious or illegal or if you frequently change details about your mobile on our website. Last but not least, if you do not provide complete details about your mobile.

We are able to reject the offer you made online in case we find out that your device

has parts missing or replaced with original parts.
Repaired by some unauthorised repairmen.
presence of third-party softwares such as “jailbroken” in Apple iPhones and “root” in Android devices.

Best Price Guaranteed!

We assure you of an unbeatable price guarantee! If any Australian old mobile purchasing physical store is offering, we can surely beat that price.

No matter which store you choose, we’ll definitely beat its price. T&C* apply.

Contract Terms Between You & Me

We only accept phones from Australian residents, but we can also allow foreign customers to sell their phones on our website if we choose to.
The contract between you and us starts when you submit your sell order.

Contact our customer care if you have any confusion or doubt regarding the Terms and conditions.It is important to make sure that you are the rightful owner of the phone you are selling and you are happy by selling it to us.

Consumer Rights

While placing your order or filling out the forms on our website, you need to keep the following things in mind.

One must be an Australian resident.
You need to access our website from Australia.
You need to be an adult, as per the age criteria set by Australia’s government, to sign the contract.
If you are not adult enough to sign the contract, then you need the guidance of your parent.

If you are a consumer, not a business, then some terms and conditions will not be applied to you.

What is a consumer? A consumer is a person who is not making contracts with us for business purposes.

For Businesses

When you place an order on our business website, make sure you have the authority to act for your business. Your business must be based in Australia and properly following guidelines. You can sign a binding contract for your business with us if you confirm that you have the authority to decide for your business.

Phones and Devices Rule

When you hand over your device to us, make sure that you give us the exact device that matches the specifications you’ve listed in our form. Your device must meet the conditions we have listed.

Brand New

Brand new means your phone

Has never been used.
Comes with all the original accessories, such as a charger, headphones, etc.
The original box is needed with the bill.
Has never been turned on since you bought it from the store.

Mint Condition

The mint condition means the mobile

Looks and functions like new.
Can pass our quality standard tests.
No cracks, chips, or scratches on the frame, screen or body.
No bends or dents.
No water damage.
No pixel damage, such as pixel damage or discolouration.

Your device needs to have

Optimal battery health is no less than 90%.
All features and buttons of your device function properly.
Fully functional operating system and touchscreen.

Good Condition

This means that mobile

Was well taken by the previous owner
Works smooth
Passes our quality test

It may have

Minor scuff marks and scratches.
Very light or minor screen scratches.

It has no

Cracks, deep scratches, no main body, frame or scratches.
Bends and dents.
Water damage.
Major screen defects like pixel damage and discolouration.

It must have

Original screen and parts.
Good battery health, at least 80%.
All buttons and features should be functional properly.
Fully functional operating system and touch screen.

It should be in great shape with minimal wear and tear. Everything should be working properly.

Poor

Poor condition device means

Your device may have normal wear and tear signs due to normal use.
Works smoothly.
Passes our quality test.

It may have

There are scratch marks, dents, and a few scratches.
Some scratches on the screen but no damage to the screen itself.

It has no

Missing parts.
Bends and dents in the frame or body of the device.
Water damage.
Screen defects like pixel damage and discolouration.

It has

Original screen and parts.
Okay, battery health (no less than 70 to 75%).
All buttons should function properly.
Fully functional operating system and touchscreen.

It might have some damage, but it works fine without any problem.

Faulty or Dead Devices

Devices might have water and some severe damage.
It might have some major wear and tear.
The device will not pass our quality test.

It has

It has very poor battery health. (percentage can’t be specified).
Software and hardware issues.
Security locks like User Pin or Apple Lock can’t be accessed on that device.
If the screen of the iPhone is not working or cracked, then your phone will be considered cracked.

Device Valuation

We will value your device 0$ if

If it is repaired by some unauthorised repairmen.
If the Apple account or iCloud is locked.
The original parts are missing and replaced by the local parts.
Faulty, cracked or damaged screen.
Water-damaged phone.
The device is broken into pieces.
The device has bends and major cracks.
Parts are missing, broken or replaced.
Missing and replacement of the battery.
Overheating problem in device.
The device won’t turn off.

Your device must not be locked to a particular network.
Your device needs to be deregistered from every associated account.

If your device doesn’t meet our standards, then we will offer you a new price. It’s up to you whether to accept the offer or decline it. But if you don’t respond in 7 days, we will initiate the new adjusted payment automatically. If you decline our offer, we will return your device with a small return charge.

Important Notes

We accept chargers and other mobile accessories, but it will not increase the overall value of your device.
We are a registered second-hand mobile seller and purchaser. We verify your identity legally.
We will send you a sales pack, on which all details will be listed while posting your phone.
We will verify that the phone you are selling has been stolen with the help of AMTAs, IMEIs, and more.
If we find any issue with your device, we might hold or cancel your payment. We expect you to cooperate with our team to find a fast and reliable solution to that issue.

We need proof of your valid ID to process the payment. If we find any issue, then we will ask for your coordination.

Data Safety Importance

When you send your device to us, we are not responsible for any kind of data stored claims. It’s your responsibility to delete all your data from your mobile.

To minimise any risks associated with data leaks,

Format all the data from your phone.
Use our mobile data delete tool to delete all your data from your mobile.
If any software is unable to wipe all your data from your mobile, then you need to wipe all your data manually.
If your device has a PIN lock, then it will resist the software to wipe out the complete data from mobile.

Note: Non-functional devices also contain some important personal data which can be misused. We do not trust any other software, but if you know some good software, then you can wipe out all the data with that software.

SIM Card Removal

Cancel all network contracts before sending them to us.
Remove the SIM card from your device.
We will not pay any kind of call charges etc, before or after we receive your device.
If you send your sim card to us by mistake, still we will be not liable for paying any kind of charges.
We don’t return the SIM cards we receive.

Pricing

We can change the prices of devices on our website anytime.
We offer prices including all types of Taxes.
We don’t sell mobiles in bulk. We only sell devices one at a time.

Postage

We offer free postage and other options for your device.
Package your device more carefully before sending it to us.
We are not responsible for any kind of loss or damage to your parcel.
For valuable devices, we suggest the use of a registered post service for safe and secure delivery.

You can send your device to the headquarters of The Mobile Hub Australia:

(The Mobile Hub BrisbaneShop 1/453 Ipswich Road Annerley QUEENSLAND 4101)

Payments

We offer payment by bank transfer or cheque, and sometimes we use vouchers and more.
Choose a suitable payment option when placing your device order online.
We will verify your order and make sure that your device will match our terms and conditions.
The payment method, once chosen, cannot be changed later.
If everything we’ve verified is OK, then we will initiate the payment, which will received by you in your bank account within 2 working days. (in between Monday to Friday)

Payment Via Cheques and Vouchers

We can make payment via cheques and vouchers at the registered bank address you provided. If sue to any mishap, your cheque or voucher is damaged, then you can ask us for the reissuing of the cheque or voucher by writing us a mail with attached photos of damaged cheques or vouchers. You can also post the damaged vouchers and cheques by post for the reissuing of your cheques.
(The Mobile Hub BrisbaneShop 1/453 Ipswich Road Annerley QUEENSLAND 4101)
If we do not receive any damaged cheques or vouchers then we will offer a new cheque or voucher including cancellation fees.
In case you’ve lost your cheque or voucher, then you can ask us for cancellation of cheque or voucher but reissuing of cheque or voucher will include little charge.
If you initiated the Voucher and it is damaged, in any case, the initiated voucher cannot be reissued from our side.

Bank Transfer Payment

In any case or in any circumstances, we cannot reissue the bank transfer payment. We transfer the money to the bank account you’ve provided to us while filling out the application form.

Events Out of Our Control

We will not be responsible for anything that creates interruptions in our service due to events that are out of our control, such as failure to perform, delay in delivery, etc.